Return Policy
Unmounted, Loose Diamonds: Our return policy allows for a 100% refund, minus shipping & handling fees, on unmounted, loose diamonds only. The diamond must be returned in its original state with all associated certificates and appraisals. All diamond returns must be made within five (5) days of receipt; if returning by mail all packages must be postmarked within these five days. We must be notified of the return via phone or email prior to the package being mailed. Return packages must be double-boxed and insured for the full value of the purchase price. Please address to “GTC”. Seattle Diamonds is not responsible for lost or damaged shipments.
Unworn, Finished Jewelry: Our return policy allows from 100% refund, minus $35 restocking fee, on unworn, finished jewelry only. All returned products must be in original condition and include all packaging, envelopes, and bags. All jewelry returns must be made within twenty-one (21) days of receipt; if returning by mail all packages must be postmarked within these 21 days. Items returned because of manufacturing defects will be exchanged.
All Returns Via Shipment: We must be notified of the return via phone or email prior to the package being mailed. Insurance coverage must be for full value of purchase price of returns. Seattle Diamonds is not responsible for lost or damaged shipments. Additional fees may apply for abuse of return privileges, not following guidelines, or shipping back of unaccepted items. Seattle Diamonds is unable to accept hazardous materials or cash on delivery (COD) return shipments. Return shipments must be via UPS, FedEx, US Postal Service or Brinks.
Shipping
Website Purchases: Jewelry purchases made on SeattleDiamonds.com ship free, insured by FedEx Express or UPS Next Day Air. Packages will ship next day and require a signature upon receipt. Please allow 2 weeks for production on “made to order” items. Guaranteed delivery times are based on your zip code. All purchases must be shipped to the card holder’s address. Shipping outside of the U.S. is currently unavailable. Please call us directly at 1-206-625-0105 for overseas orders.
In-Store Purchases: Seattle Diamonds will ship your order insured by FedEx Express or Brinks. Shipping fees will depend on method of shipment and merchandise value. Packages will arrive next day and require a signature upon receipt. Guaranteed delivery times are based on your zip code & courier.
Shipping Liability: All carriers are responsible and liable for any damages that occur during transit. If you suspect any damage or shortage caused during transit, follow these instructions:
- Do not sign freight bill or receipt without making a notation on the freight bill.
- Retain all packing material and shipping cartons until the carrier has made an inspection.
- File a claim directly with the carrier within fifteen (15) days. Seattle Diamonds cannot file a claim for you.
Pricing
All prices listed are based on cash, wire transfer, check or money order purchase. Payment by credit card will incur a 3% handling fee.
Sales Tax
Seattle Diamonds does not charge any sales tax on purchases which are shipped outside of Washington State. All purchases made or shipped within Washington State are subject to sales tax.
Payment Options
Visa, MasterCard, Discover, American Express, Bank Draft, Personal Check, Cash or Wire Transfer.
Wire Instructions
Please call 1-206-625-0105 for money wiring instructions.
Refunds
All refunds will be made within ten (10) business days of receiving returned items, in the form of check, credit or direct refund to card, depending on payment method. Please notify Seattle Diamonds via phone or email before attempting any returns. Abuse of return privileges and/or unapproved returns may result in additional fees or incomplete refund.
Legal Notices
Any prices listed on our website are subject to change without notice. We also reserve the right to cancel or refuse any transaction. While we do maintain the highest standards with regard to giving accurate information, we are not responsible for errors whether they are typographical mistakes, omission of text or other inaccuracies.
1diamond.com, SeattleDiamonds.com, SeattleDiamond.com and JewelrySeattle.com are copy written property of Gemological Trading Corporation.
